Samsung’s printer division was acquired by HP in September 2016, and it promptly discontinued support for all Samsung-badged printers.
Barlop was a Samsung Dealer for over 5 years, and with this transition, was then an HP dealer as well. HP Supported Samsung printers for 3-5 years after the acquisition, and dealers were promised support and service until END OF SERVICE LIFE (EOSL) . Attached are the machines and dates and that Samsung line and older HP models will no longer be supported. This means that parts, supplies and technical support will not be available after these dates.
STATED BY HP DOCUMENT ATTACHED
HP Will discontinue support for the product number lists in this document after these products have reached their end of life. After the EOSL date, it will not be possible to get support from HP regarding the following areas:
Spare parts availability: HP does not guarantee the availability of spare partes after the EOSL date, some parts may be available until stocks are depleted.
Consumer Products: Toner, Drums, Waste toners will depend on availability and stock.
Phone support discontinuance: HP will not provide online phone support for the EOSLs.
On-site Repair: Hp will not provide onsite support for trouble shooting, repair, setup or any other actions related to the EOSLs
Software support: HP will not provide any kind of support for drivers, firmware, or utilities related to the EOSLs. This includes no support for the new operating systems.
The end of Service life for these machines that were listed as of October 2020, and modified on 01-26-2021 is as follows.
|SAMSUNG MODEL||PRODUCT #|
EOSL DATE (END OF SERVICE LIFE)
|SEE MORE MODELS HERE|
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