3 Ways Cloud Communications
Benefit Your Business
Don’t let your legacy business phones put your business on hold. What is the common thread that affects both customer satisfaction and employee productivity? Your business communications systems. The VoIP phone is the gateway for customers to your business and the primary tool for your employees to collaborate and get work done.
Many people still rely on old local phone technology that was installed before the smartphone was invented. These older phone systems often required a hardwired telephone switching system. With the advent of smartphones, tablets and other mobile and connected devices, as well as the trend of moving business functions to cloud computing, customer and employee behavior has changed.
Competitive companies across all industries are shifting to less costly and more flexible cloud storage based business communications to keep up with customer needs.
Advantages of cloud storage based communications systems over traditional wired phone systems:
Many businesses have invested large sums of money installing an on-premises business phone system. But an aging on-premises phone system can be hard to scale and complicated to manage during periods of business growth or consolidation. Further, on-premises phone systems require regular maintenance for everything from hardware updates, to surges in call volumes, business expansion, new offices, or service resolution. Over time, these support costs—often unexpected—can become very expensive.
Where Your Legacy On-Premises Phone System Fails Your Business
Mobile productivity: Traditional phone systems are not built to seamlessly support mobile capabilities, which severely inhibits collaboration between distributed employees and their ability to address urgent customer issues while on the go.
Cost: Even if you have amortized your traditional business phone system, you will face ongoing costs to manage the information system and add new phone lines.
Complexity: If you want to easily integrate modern business productivity and collaboration features, such as video conferencing, screen sharing, team chat, and file storage and backup, into your traditional phone system, you won’t be able to do so. Plus, adding new phone lines as new employees join takes too long and costs too much with a traditional phone system.
Downtime: Every minute your on-premises phone system is down due to a power outage or some other system failure that is out of your control is a minute that a customer cannot reach you. This lack of redundancy can be costly, adversely affect your reputation, and diminish your credibility.
- Easy to set up and use: Cloud-based phone systems can be activated in minutes
- Less costly: Costs are shifted from capital to operating expenses through a flat rate per user that is tailored to your business: you buy only what you need.
- No surprise costs: All infrastructure, support and management costs are typically included in a predictable subscription fee.
- Additional collaboration tools: Discover useful new features, as they are often included as part of the package at no additional cost.
